Mean Time To Resolve Accuracy in Reports
We would like to notify on an improvement related to the issues' Mean Time To Resolve (MTTR) measurements.
With the current implementation, issue resolutions of under a day are not being counted correctly during MTTR measurements, which leads to a slightly lower MTTR. The planned release will solve it and provide a more accurate MTTR results.
Once the improved logic is released you should expect seeing higher MTTR measurements, which will reflect a more accurate result.
We plan to release this improvement during the week of July 8th. Please reach out to your account team for any questions.