The SLA Management Report New Edition

Improved

We are happy to announce a list of enhancements that are now available in the SLA Management Report!

The report provides a comprehensive status about the remediation performance against SLA targets, allowing you to surface performance gaps and prioritize your attention where it is needed most.

As part of the new edition, you can find several enhancements:

  • “At Risk” setting - define when to consider an issue as at risk for breaching the SLA according to your own preferences.

  • New SLA filters - filter the reported scope according to the SLA status, Time until breach and the Issue age (the new filters are available in the filter picker under the SLA category).

  • Review all the issue attributes - a column picker was added to the Breached and at risk open issues table, allowing to add any issue attribute and achieve a more granular prioritization.

  • CSV export support - the report tables were added with a CSV export functionality allowing to proceed the analysis externally.

  • Expose the full SLA status - the report is no longer filtered on the last 90 days by default. This guarantees a view of the full SLA status. To narrow down on recent issues, please use the introduced date filter.

To learn more about the SLA Management report, please visit our product documentation.

For any questions, please contact your account team.