Snyk Assist— AI-powered support and guidance, built into Snyk

The "What"

Snyk is introducing Snyk Assist — an AI-powered support and guidance assistant available directly inside the Snyk UI.

Snyk Assist answers product, setup, and troubleshooting questions in plain language, grounded in Snyk's own documentation, release notes, and support knowledge articles. It can also retrieve read-only information about your current organization and group, and open a support case without you leaving the conversation.

Assist is available from the top right of the screen on every page, and is always accessible.

• Ask questions in plain language: product concepts, account setup, integrations, and day-to-day administration — "How do I set up SSO?", "What permissions does Snyk need for my GitHub org?", "How do I configure ignore rules and approvals?". Answers are grounded in Snyk documentation and tailored to your role, plan tier, and licensed products.
  

• Self-serve troubleshooting: conversational diagnostics drawn from Snyk's support and knowledge articles, so common problems can be resolved without waiting on a ticket.
  

• Information about your account: issue summaries by severity, issue triage and single-issue detail, projects and import targets, collections and container images, scan settings, integrations and their connectivity status, members and their roles, and a project's current ignore rules — for your current organization and group, retrieved with your own permissions.
  

• Support without leaving the conversation: Assist can suggest and create a support case and return the case ID and link. When it detects a capability Snyk does not support today, it can capture that as a feature request.
  

• Vulnerability lookups: look up known vulnerabilities for a package, or a specific package version, against the Snyk Vulnerability Database.

Snyk Assist requires the new Snyk UI. It is available only to users who have the new navigation experience enabled. If you are still on the classic navigation, switch via the user account menu to use Assist.

Snyk Assist is available to Team, Ignite and Enterprise plans.

The "Why"

Today, when a user has a question or hits a problem in Snyk, they have to leave the product to resolve it — searching the documentation, asking internally, or opening a support ticket and waiting for a reply. That context switch is where onboarding stalls and where routine administration work slows down.

Snyk already runs an AI assistant in the Snyk support portal, and it has deflected roughly 85% of support cases year to date. Snyk Assist brings that same proven capability into the product itself, at the moment the question actually comes up rather than after the user has gone looking elsewhere.

Positioning it as a support and onboarding assistant — rather than a general-purpose chatbot — is deliberate: it sets an accurate expectation of what Assist will and will not do, and keeps its answers anchored to Snyk's own content rather than to open-ended generation.

The "How"

No changes to your data, your integrations, or your scan workflows.

Snyk Assist is read-only. It can read your existing data using your own permissions, and it never modifies anything. It cannot change settings, ignore issues, run scans, or modify projects — where an action is required, Assist explains how to do it in the UI or via the API and leaves the action to you.

Access follows your existing permissions. Assist sees only what you can already see, and it is scoped to the organization and group you are currently working in.